Job opportunities
We are always keen to hear from passionate people who are committed to making a positive difference to the local voluntary sector.
If you are interested in applying for any of our current vacancies, please forward your CV and covering letter to jobs@localgiving.org.
About Localgiving
Localgiving’s mission is to help sustain local communities by making local charitable organisations more sustainable. We do this through advocacy and providing:
- a comprehensive online donation platform for vetted local charities and community groups
- live help and online support services
- training programs in online fundraising, use of social media etc
- match funds and other programs to incentivise giving.
Since we launched in 2009:
- £18m has been raised and distributed to our members, including £3m of match funding
- 6,000 charities and community groups have created a Localgiving page to raise donations
- We have given training in online marketing and fundraising to over a thousand local charities and community groups
The Localgiving team is made up of a range of energetic and enthusiastic individuals with a desire to make a change for the better. If you're passionate about making a difference and would like to work with Localgiving, we'd love to hear from you!
Operations Manager
£32,000
Overview
We are seeking a highly motivated individual to join our small, dynamic team and lead the operational activities at Localgiving. The successful candidate will have strong attention to detail, excellent project management skills and financial acumen. The Operations Manager will sit on our Management Team and will be responsible for ensuring that Localgiving delivers its key operational activities, has the necessary compliance in place and has strong day-to-day financial management.
Our offer
We are a small team, currently based in Holborn, but moving to an amazing office location in Shoreditch by March 2019. Every day your work will be making a difference to the thousands of local charities that use our services. You’ll be doing it with some inspirational people - including staff, partners and customers. Things will move fast and you’ll have the opportunity to implement improvements regularly. The role is an excellent opportunity for someone looking to take ownership of all operational activities in a small non-profit organisation, enabling them to continue developing their skill-set whilst making a massive difference to communities across the UK.
Responsibilities:
- End-to-end management of donation processing activities
- Oversee day-to-day cash flow management
- Lead compliance and HR activities
- Monitor KPIs and work to improve processes
- Project manage operational improvements
- Provide regular operational and financial reporting for key stakeholders
- Manage external relationships with bookkeeper and suppliers
What we are looking for:
- Analytical and logical thinking who enjoys improving processes
- Shows initiative and solves problems in fast paced environment
- Understanding of financial processes and cash flow management
- Ability to develop strong and effective relationships with both internal and external stakeholders
- Strong excel skills and confident learning new technologies
- Strong attention to detail and work ethic
- High-level of flexibility and self-motivation, with a genuine desire to make a difference and positive impact in local communities
Localgiving is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
To apply please send us your cover letter and CV to jobs@localgiving.org by Sunday 29th July 2018.
Membership Manager
£28,500
We offer 25 days holiday, a pension, gym membership, health care cover and a season ticket loan
Overview
We are seeking a highly motivated individual to join our small, dynamic team and lead the growth of our membership. The successful candidate will be emotionally intelligent and proactive; helping to increase our membership while ensuring all members have a great experience on the platform. This ability to build and nurture relationships will be important both in helping grow the business and line managing the second member of the membership team.
Our offer
We are a small team, currently based in Holborn, but moving to an amazing office location in Shoreditch by March 2019. Every day your work will be making a difference to the thousands of local charities that use our services. You’ll be doing it with some inspirational people - including staff, partners and customers. Things will move fast and you’ll have the opportunity to implement improvements regularly. This role is an excellent opportunity for a person looking to take ownership of all customer success activities in a small company, giving them the chance to develop their skill-set whilst making a massive difference to communities across the UK.
Responsibilities:
- On-board new charity members
- Manage our membership renewal activities
- Help to increase our current members' engagement with our products and campaigns. in turn supporting them to raise additional funds for their cause
- Own our CRM and automated email systems
- Line manage our Membership Coordinator and support their customer service focused activities
- Monitor KPIs and work to improve processes
- Produce regular membership and product engagement reports for key stakeholders
What we are looking for:
- A minimum of three year’s experience within a customer success, business development or account management role
- Experience of working with CRM systems, preferably Salesforce, and ability to pick up new technologies quickly
- Experience of line-management
- Excellent written and spoken English
- Excellent communication and customer service skills
- Strong people skills and a track record of building strong relationships
- Strong attention to detail and organisational skills
- Ability to work in a team and on one's own initiative
- High-level of flexibility and self-motivation, with a genuine desire to make a difference and positive impact on local communities.
Localgiving is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
To apply please send us your cover letter and CV to jobs@localgiving.org by Sunday 29th July 2018.
Membership Coordinator
£22,000
We offer 25 days holiday, a pension, gym membership, health care cover and a season ticket loan
Overview
We are seeking a highly motivated individual to join our small, dynamic team and ensure that our members have the best experience possible. The successful candidate will be an emotionally intelligent and a natural problem solver who will be responsible for leading our customer service functions and support activities to grow our membership.
Our offer
We are a small team, currently based in Holborn, but moving to an amazing office location in Shoreditch by March 2019. Every day you will be making a difference to the thousands of local charities that use our services and you’ll be doing it with some excellent people (including our customers). Things will move fast and you’ll have the opportunity to implement improvements regularly. The role is an excellent opportunity for someone looking for an entry level role where they can continue developing their skill-set whilst making a massive difference to communities across the UK.
Responsibilities:
- Lead customer service activities to ensure an excellent experience to our customers
- Work with our Technical Team to ensure customer issues are escalated and resolved appropriately
- Review customer feedback and support development of new products and features
- Monitor KPIs and work to improve processes
- Support activities for acquisition and renewal of charity members
What we are looking for:
- A minimum of one year’s experience within a sales, telesales or customer service role
- Experience of working with CRM systems, preferably Salesforce, and ability to pick up new technologies quickly
- Excellent written and spoken English
- Excellent communication and customer service skills
- Strong attention to detail and organisational skills
- Ability to work in a team and on own initiative
- High-level of flexibility and self-motivation, with a genuine desire to make a difference and positive impact in local communities
Localgiving is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
To apply please send us your cover letter and CV to jobs@localgiving.org by 18th August 2018. We will be reviewing applications on a rolling basis, and shortlisting and interviews will commence prior to the closing date of the advert