Citizens Advice Newcastle

We help people overcome their problems, we campaign on their behalf, we value diversity.

We provide free, confidential advice to help people overcome their problems and campaign on big issues when their voices need to be heard. we value diversity, champion equality and challenge discrimination. We are well informed and honest. We are compassionate and collaborative. We are problem solving and forward thinking. We promote the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress.

Why the community needs us
Citizens Advice Newcastle was created in 1939 to serve the urgent wartime needs of the people in Newcastle. Originally formed as part of Tyneside Council of Social Service, Newcastle Citizens Advice Bureau was run entirely by volunteers as a community response to the huge public demand for advice on a wide range of issues relating to the war. For more than 80 years Citizens Advice Newcastle has provided advice and support to people living or working in the city.

Our impact on the community
We put our clients needs at the heart of decision making, working in partnership, making it easier for clients to access relevant services. In 2022/2023 Citizens Advice Newcastle supported 8250 unique service users with over 26,000 issues to claim confirmed financial gains of £3,257,501. Issues we helped with covered areas in housing, debt, benefits, employment, relationships and consumer rights.

Volunteers needed

Be friendly and approachable; be non-judgmental and respect views, values and cultures that are different to your own; have good listening skills; have excellent verbal and written communications skills; have good maths and IT skills; be able to understand information and explain it to others; be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection; be willing to undertake training in your role.

What your gift could provide

£10

will ensure that 2 volunteers can make a significant difference

£30

contributes towards our telephone service

£100

helps us to recruit and train more volunteers

Fundraise for us!

Charity Information

Citizens Advice Newcastle

Address: Citizens Advice Newcastle, 4th Floor City Library, Newcastle upon Tyne Tyne and Wear NE1 8AX

Registered charity no.: 1135396