Your privacy is important to us and we are committed to protecting it. Localgiving is registered with the Information Commissioner's Office in the United Kingdom and our processing and retention of personal information is governed by the General Data Protection Regulation 2016/679 (GDPR). For the purpose of GDPR, the data controller is Localgiving Ltd of Unit 2, 189-190 Shoreditch High Street, London, E1 6HU.
1.1. The information we collect depends on how you use our website. We collect four types of information:
(a) data that is automatically collected from all visitors to our website;
(b) personal data that visitors voluntarily submit on registration so that we can provide you with a service;
(c) personal data that individuals submit when registering or accessing a charity or community group account on Localgiving.org; and
(d) financial data that visitors voluntarily submit to pay a membership fee or make a donation.
2.1. We collect some information about the Internet Protocol (IP) addresses from visitors to our website. The information that we collect includes the browsers visitors use, what time they visit and which pages are most viewed. Some of this information is stored within web traffic logs, we do this to detect issues and illicit activities on the website. This log data is kept for no more than 6 months.
3.1. When you register with us as a supporter (e.g. to make a monthly donation or set up a fundraising page) we collect: your title, your first and last name, your email address and your password.
3.2. When you register with us a supporter using Facebook we obtain access to your basic profile and email address. We use this information to allow you to login and populate basic information about you.
3.3. When a charity or community group registers with us we collect: the name, email address and telephone number of a primary contact and of a finance contact (if supplied). For unregistered charities we also collect the following information about two bank signatories for the purposes of doing an ID check: full name, address, address history (if applicable), date of birth and telephone number.
3.4 When you register with us as a charity user we collect: your title, your first and last name, your email address, your telephone number and your password.
4.1. When you make a one-time donation using our website we collect: your first and last name and your email address.
4.2. When you make a card payment for your one-time donation your credit or debit card details (including card type, card number and expiry date) are only collected by our third party payment provider (e.g. PayPal). We always ensure any payment providers we work with have appropriate data protection policies. We do not store your credit or debit card details.
4.3. To make a monthly donation using our website or set up a fundraising page, you must register as a supporter and personal information is collected during registration as set out in paragraph 3.1 above. We also collect the following additional information when you set up your monthly donation: your bank account name, your bank sort-code and your bank account number.
4.4. If you choose to claim Gift Aid on your donation we will also collect: your declaration of tax status and your home address.
4.5. You may choose to remain anonymous when you make a donation and we will not disclose your name on any public section of the website, or to the charity or community group you donate to. You will still need to provide us with your personal details so that we can process your donation and, if applicable, your Gift Aid claim.
6.1. We use the personal information we collect and that you provide to us for the following purposes:
(a) to administer donations made (and to make claims for Gift Aid);
(b) to personalise the look and feel of the website to fit personal preferences which you have told us about. You can use Ads Settings to opt out of Google Analytics for Display Advertising and customise the Google Display Network ads; and
(c) to evaluate the website and work to improve it. We do not link any of the anonymous technical data collected automatically when you visit Localgiving.org with any personal data that you may provide to us; and
(d) to send you emails from time to time containing important information about our service, and newsletters with tips, stories and competitions. You are required to opt in to receive this information when you make a donation. You will also always be given the option to unsubscribe from these emails when you receive them and can manage your communications settings within your account, and you may do so at any time.
7.1 When you make a donation you are able to decide whether you would like this to be anonymous or not. If you do not make the donation anonymous then we will share your name with the charity or community group that you donated to. If you do make an anonymous donation then your name will not be shared with with the charity or community group.
7.2 When you make a donation you also have the opportunity to opt in to sharing further details with the charity or community group that you donated to. If you decide to do this, and your donation is not anonymous, we will share your email address and home address, if you have claimed Gift Aid, with the organisation.
7.3 You can manage your communication preferences within your Localgiving account and decide which charities and community groups you wish to share your details with. Please be aware that your details may have been passed to the charity or community group you donated to. If you wish to stop receiving communication from a charity or community group that you have previously chosen to share your details with, please contact them directly.
7.4. If you make a Gift Aid declaration, we will pass your details on to HM Revenue and Customs for the purpose of reclaiming tax on behalf of the charity that you're donating to. Your Gift Aid declaration includes your name and home address along with confirmation that you are paying enough tax to allow you to make a Gift Aid declaration.
7.5. We may also be obliged to make operational, personal or financial data accessible for compliance or legal reasons:
(a) to employees or operational partners of Localgiving to deal with any accounts or services provided to you;
(b) to other organisations involved in the processing of donations (PayPal, GoCardless and Stripe); and
(c) where we are required to do so by law.
7.6. If you register as a charity, we will share the charity’s details with our trusted partners in accordance with clause 11 below.
8.1 Any information that you send to us via Localgiving.org is encrypted (scrambled). We use industry standard security technology which protects your data from interception and misuse by third parties whilst it is being sent over the internet. Whenever we receive information from you, we store it on a secure server, only accessible to authorised personnel. Although we make every effort to create a secure environment for transmission of your personal information, we cannot guarantee the safety of any information you transmit online.
8.2. It is your responsibility to keep your password secure at all times to avoid unauthorised use of your account.
8.4 We will only keep your information for as long as we have a legitimate reason to hold it.
9.1 You have the right to access information we hold on you.
9.2 If any of your details are incorrect, let us know and we'll amend them right away.
9.3. You have the right to ask us at any time not to process your personal data for marketing purposes.
9.4 You have the right to be forgotten and for the information that we hold on to be deleted. Please note that it may not be possible for us to delete all of your data, as we may need to keep it for legal reasons. For example, we are required by HMRC to keep Gift Aid claim records for 6 years.
9.5 If you wish to exercise any of these rights, please contact our help desk on 0300 111 2340 or via firstname.lastname@example.org.
10.1. Where you have opted to pass on your personal details to a charity or community group through our website, Localgiving declines all responsibility for the subsequent use of your personal information by them. If you wish to stop receiving further communications from a charity or community group, please contact them directly.
11.1. When you register as a charity you are allocated to a supporting Foundation so that Gift Aid may be claimed on donations made to your group. We will share your contact details with the supporting Foundation. Their use of your information will be governed by their own data protection policy. They will only use your information to contact you; they will not share your information with a third party without your permission.