We are Citizens Advice RCT (CARCT). We’re dedicated to helping people find a way forward, no matter their issue. From our offices in Mountain Ash and Pontypridd, we provide free, confidential, and independent advice both in person and remotely. 

The cost-of-living crisis has driven more families into financial hardship, and demand for our services is higher than ever. But we can’t do this alone - we need your support. 

For every £1 donated, we deliver over £18 back into the community - helping people access unclaimed benefits and tackle problem debt. 

The Reality in RCT 

• 4.1 million UK households went without essentials in 2024 

• £23 billion in benefits go unclaimed annually 

• 1 in 4 households in RCT struggles to afford heating 

  (Sources: JRF 2025; Policy in Practice 2024; ONS 2021) 

Why We Need Your Support 

Residents in RCT are facing unprecedented hardship: 
✔ Rising costs forcing families to choose between food and heating 
✔ Flooding aftermath still affecting communities 
✔ Bank closures leaving areas in RCT without financial services 
✔ Poor transport links making support harder to access 

In 2024 alone, CARCT: 
✅ Helped 4,943 families put food on the table 
✅ Wrote off over £1.9 million in debt 

How Your Donation Helps 

• Emergency support – providing food banks, fuel vouchers, crisis relief 

• Maximising income – through benefit checks and application support 

• Essential services – linking people with local mental & physical health support 

• Expanding advice services – reaching more people before they hit crisis 

With rising bills and financial uncertainty, your donation ensures we can be there for those who need us most.