- A Free, impartial and confidential service, empowering neighbours in dispute to resolve issues that exist between them by enabling them to take responsibility for the conflict and ownership of the resolution/agreement reached.

- To help neighbours find a way of living peacefully next door to each other and so reduce the risk of antisocial behaviour and violence

- To encourage communication and understanding between people with different lifestyles, backgrounds, ages and cultures, aiming to reduce discrimination and promote equal opportunities.