To help individuals to solve problems on a wide range of legal and welfare issues, chiefly on benefits, personal debt management, housing, employment consumer, family matters and related legal issues. The service is free confidential, impartial and independent and delivered by trained volunteers who provide up-to-date information, assistance with the identification of options and consequences, advocacy and representation to achieve agreed goals. We are the charity for your community.

We help our clients by managing or reducing debt, maximising benefits take up and helping them to deal with many other problems arising at home,at work or in the community. This leads to greater financial security, peace of mind and an ability to participate more fully in daily life. We are open to all, offering an initial discussion by phone or in person followed by in depth help which is needed, including at times representation at court or tribunal.

Our annual financial benefit to clients is well into seven figures. We are able to advise on all areas of life and enjoy high client satisfaction ratings. Most of our clients have issues relating to Benefits, Debt, Employment, Housing or Relationships, but no area is excluded. Where appropriate we will refer to agencies we believe are better positioned to help you.