Our main office in Barnard Castle is open 10-4 Mondays and Wednesdays and 10-3 on Thursdays for generalist drop-in advice sessions. We have caseworkers who deal with complex benefit and debt queries and we offer out-reach sessions in Middleton, Evenwood and Cockfield. Last year we advised 1345 clients dealing with 4306 issues on their behalf. Our twin aim is social policy work and evidence gathered from work with clients is used to help change legislation which disadvantages our clients.

We support clients and help them to deal with the problems they face, such as housing, consumer, relationships, employment. We also have debt caseworkers who can help clients manage their debts and deal better with their financial situation. We also give advice on benefits to help maximise our clients' income.

Our advice can have a financial benefit for our clients if we help them to deal with their indebtedness or gain them additional benefit income. We also take an holistic approach to our clients' problems and find that having less to worry about often results in an improvement in their general health and wellbeing.