We provide free, confidential advice to help people overcome their problems and campaign on big issues when their voices need to be heard. we value diversity, champion equality and challenge discrimination. We are well informed and honest. We are compassionate and collaborative. We are problem solving and forward thinking. We promote the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress.

Why the community needs us
Citizens Advice Newcastle was created in 1939 to serve the urgent wartime needs of the people in Newcastle. Originally formed as part of Tyneside Council of Social Service, Newcastle Citizens Advice Bureau was run entirely by volunteers as a community response to the huge public demand for advice on a wide range of issues relating to the war. For more than 80 years Citizens Advice Newcastle has provided advice and support to people living or working in the city.

Our impact on the community
We put our clients needs at the heart of decision making, working in partnership, making it easier for clients to access relevant services. In 2022/2023 Citizens Advice Newcastle supported 8250 unique service users with over 26,000 issues to claim confirmed financial gains of £3,257,501. Issues we helped with covered areas in housing, debt, benefits, employment, relationships and consumer rights.