We provide free, confidential and independent advice to help people to overcome their problems and we research and campaign on the issues that affect people's lives. We value diversity, champion equality and challenge discrimination. We give people the advice they need to make decisions that are right for them, and offer practical help to fill in forms, write letters or negotiate with others on their behalf. Staff and volunteers are trained to advise on just about any issue, including: money and debt, employment, consumer, welfare benefits, housing and homelessness, family disputes, immigration, human rights, education and health care. We particularly target those people who are least able to help themselves because of poverty, ill health, disability or discrimination. 

Why the community needs us

Citizens Advice Newcastle was established in 1939 following the outbreak of World War Two, to serve the urgent wartime needs of local people in Newcastle. Originally formed as part of Tyneside Council of Social Service, Newcastle Citizens Advice Bureau was run entirely by volunteers in response to the huge public demand for advice on a wide range of issues relating to the war. Over the past 85 years, Citizens Advice Newcastle has provided advice and support to people living or working in the city.

Our impact on the community

Most of our advice is provided by our team of volunteers: by phone, email and face-to-face. Last year, we advised a total of 9084 clients on over 43,000 different issues and secured gains of nearly £5 million for our clients.