We provide expert, impartial advice and support to local residents with financial, benefits, housing, employment and mental health problems. We ensure that residents are fully aware of their rights and how to access them so they are not disadvantaged. We also work to influence, improve and shape relevant law and social policy. We provide evidence and case studies to inform key stakeholders and ensure that their policies and procedures work for the benefit of all local citizens equally.

Why the community needs us
We provide a range of community benefits. From having a positive impact on health and well being and supporting those with a disability, to helping with housing, debt, mortgage arrears or eviction. Residents also benefit from our money advice services that includes how to save on energy bills and pensions advice. Our pro bono legal service means free access to professional legal advice and we also provide help for families with young children.

Our impact on the community
In the last 18 months our dedicated team provided advice and casework for 7,175 clients, and answered 8,363 calls on Adviceline, addressing 38,109 issues. A total income gain of £3.7m for our clients is not just a number—it's a transformative change that can uplift entire families, alleviate stress, and provide a pathway to more stable living conditions.